Refunds & withdrawal
Refund and withdrawal policy for Spectro: instant digital delivery, cancelling a subscription and what happens if the software is faulty.
Immediate delivery
Spectro is digital content delivered the moment you pay. At checkout you expressly ask for immediate delivery and acknowledge that, once the licence is delivered, you lose the 14-day right of withdrawal that applies to distance purchases in the EU.
If something doesn’t work
Write to support@spectrovst.com with your order number and what happens. If Spectro is faulty or doesn’t match its description and we can’t fix it, you are entitled to a price reduction or a full refund. Before buying, you can check the system requirements and listen to the demo.
Subscriptions
You can cancel at any time from your account. The licence keeps working until the end of the month already paid and nothing more is charged. Months already paid are not refunded pro rata.
Charged by mistake
If you were charged twice, or after cancelling, write to us and we will refund the wrong charge.
How refunds are paid
Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days. A refunded licence is deactivated.